We want you to be satisfied with your shopping experience at Llush Club. If you are not completely satisfied with the product you received, we will do our best to provide you with a return and refund service. Please read the following return policy carefully to ensure that your return process goes smoothly.

  1. Return Policy Overview
    You can request a return within 30 days of receiving the product.
    Returned products must be unused, unwashed, undamaged, and with all original packaging and tags attached.
    Some products (such as promotional items, personalized products, etc.) may not be eligible for the return policy, please refer to the product detail page for details.
  2. Return Process
    Step 1: Contact Customer Service
    Please send a return request to llush@club.com and provide the following information:

Order number
Reason for return
Name and quantity of the product
Step 2: Wait for return confirmation
Our customer service team will respond to your return request within 1-2 business days and provide the return address and detailed instructions.

Step 3: Return the item
Please return the item to the return address we provide and make sure to use a trackable delivery service to ensure safe delivery of the return.

Step 4: Refund processing
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be refunded to the original payment method.

  1. Refund instructions
    Refund time: The refund arrival time may vary depending on the payment method, usually takes 5-10 business days.
    Shipping: Unless the product has quality problems or is shipped incorrectly, the return shipping cost is borne by the customer.
    Partial refund: If the returned item does not meet the return conditions, we will contact you and may only refund part of the amount or refuse the refund.
  2. Exchange policy
    Currently, we do not provide direct exchange service. If you need to exchange the product, please apply for a return first, and then place a new order to purchase the product you need.
  3. Damaged or defective goods
    If the goods you received are damaged or defective, please contact us within 7 days of receiving the goods and provide the following information:

Order number
Photos of the goods (showing the damaged or defective parts)
We will provide you with return, exchange or refund service after confirmation.

  1. Non-returnable goods
    The following goods are not eligible for return:

Promotional or discounted goods (if not quality issues).

Personalized or specially made goods.

Goods that have been used or are not in the original packaging.

  1. Contact us
    If you have any questions about returns or refunds, please contact us through the following methods:

📧 Email: llush@club.com
📞 Customer Service Phone: +15444837171

Thank you for choosing Llush Club!
We will do our best to provide you with a satisfactory shopping experience and after-sales service.