Welcome to the FAQ page of Llush Club! We have compiled some frequently asked questions from customers and hope to provide you with quick assistance. If you can’t find the answer you need, please feel free to contact our customer service team.

  1. Order related
    Q: How do I place an order?
    A: You can add the items you like to the shopping cart while browsing our website, click “Checkout” and complete the payment according to the prompts to successfully place an order.

Q: How do I check the status of my order?
A: After logging into your account, go to the “My Orders” page to check the order status. If you do not have an account, you can check the order status through the link in the order confirmation email.

Q: Can I cancel or modify my order?
A: If your order has not been shipped, you can contact our customer service team to cancel or modify the order. If the order has been shipped, you may need to wait for the delivery to apply for a return.

  1. Payment and billing
    Q: What payment methods are supported?
    A: We support a variety of payment methods, including:

Credit cards (Visa, MasterCard, American Express)
PayPal
Other third-party payment platforms (if applicable)
Q: What should I do if the payment fails?
A: Please make sure your payment information is correct and try another payment method. If the problem persists, please contact our customer service team for assistance.

  1. Shipping and Delivery
    Q: What delivery services do you provide?
    A: We provide standard delivery and express delivery services. You can choose the delivery method that suits you at checkout.

Q: How long will it take to receive my order?
A: Orders are usually processed and shipped within 1-2 business days. Delivery time varies depending on the destination and the selected delivery method, and is usually delivered within 5-10 business days.

Q: How do I track my package?
A: After shipment, we will send you a tracking number via email, which you can use to check the status of your package on the official website of the logistics service provider.

  1. Returns and Refunds
    Q: How do I apply for a return?
    A: If you need to return the product, please contact our customer service team within 30 days after receiving the product and provide the order number and reason for return. We will arrange the return process for you.

Q: How long will it take to receive a refund after the return?
A: After we receive and inspect your return, the refund will be issued to the original payment method, which usually takes 5-7 working days to complete.

  1. Account and Privacy
    Q: How do I create an account?
    A: Click the “Register” button in the upper right corner of the website and fill in the relevant information to create an account.

Q: How do I reset my password?
A: Click “Forgot Password” on the login page, enter your registered email address, and we will send a link to reset your password to your email address.

Q: How do you protect my personal information?
A: We attach great importance to customer privacy and use advanced encryption technology to protect your personal information. For more information, please refer to our Privacy Policy.

  1. Other Questions
    Q: Do you have a physical store?
    A: Currently we only provide online shopping services and have not opened a physical store.

Q: How do I subscribe/unsubscribe from email newsletters?
A: You can subscribe by entering your email address in the subscription box at the bottom of the website. If you need to unsubscribe, you can click the “Unsubscribe” link in the email you received.

Still have questions?
If you have other questions, please contact us through the Contact Us page, and our customer service team will be happy to serve you!